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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Rosa Leonardis

May 8, 2024

5  out of  5 rating by Rosa Leonardis
"Best insurance agency in town from my experience. Matt, Lyndsy and Heidi are always great to work with and quick to respond"
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Jessica Wilson

May 2, 2024

1  out of  5 rating by Jessica Wilson
"Very unhappy with this agent's office. Lyndsy is less than helpful and slow to respond, if she does at all. Requested a quote for a motorcycle policy on the State Farm app and did not receive any correspondence after nearly a week. Reached out to this agent's office as my current policy was assigned to this office. Lyndsy responded to me & assisted me. The information on the temp. plate and registration from the dealer was incorrect & she requested additional information, which was fine. Submitted everything I had, and she said none of it will work. Which is unfortunate because one of the documents that I had submitted was correct & matched the VIN on the bike and she did not take the time to look at it or enter the information & continued to tell me that it was incorrect. That was frustrating. Continued regardless and once I paid for the new motorcycle policy I had additional questions regarding the coverage. I sent Lyndsy an email directly after payment that went without response. I then sent an additional email requesting the same information that also went without response. Had to reach out to Matt Possehl directly for the information. Just very frustrating to work with. They got the job done, but the customer service was lacking."
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August 9, 2023

5  out of  5 rating by Brett
"Lyndsy was very helpful and got us exactly what we needed as a new landlord needing a home dwelling policy. Because of her fabulous service, and great communication, I really wanted State Farm to be the one. Since they came in at the best rate, they were! I recommend Lyndsy and State Farm (Matt Possehl agency) in Flagstaff."
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Dan Schiller

October 11, 2022

5  out of  5 rating by Dan Schiller
"Great customer service, friendly and good prices. Doesn't get any better 😁"
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Li Lin

September 19, 2022

5  out of  5 rating by Li Lin
"Matt and Lyndsy were amazing! They are both personable and really knowledgable of insurances cross state borders"
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Robert Zbikowski

March 15, 2022

5  out of  5 rating by Robert Zbikowski
"Over the past couple of months, I have reached out to Matt’s office to get some quotes. Lyndsy, an Account Manager, has always responded to my inquiries on the very same day. She is fantastic - so helpful and friendly. I’ve been with State Farm for over a decade across multiple states and Matt’s office has had the best service of them all. Highly recommend."
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Jason Dorsch

November 23, 2021

5  out of  5 rating by Jason Dorsch
"This State Farm team is best team around. Super friendly, helpful, attentive, and responsive. They do a great job at discussing the nuances of insurance with us and helped my wife and I make an informed decision that gave us peace of mind. I know the insurance carrier commercials always say switch and save but with these guys we really did. We were able to get home, auto, and term life with better coverage for less than we were paying for just home and auto with another carrier. Matt and Lyndsy are wonderful at what they do, YOU wont be disappointed!"
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Lyndsy Bailey

October 26, 2020

5  out of  5 rating by Lyndsy Bailey
"Recently switched my policies to Matt’s office and couldn’t be happier! I had some issues with my polices at previous offices and was looking for somewhere that would provide excellent service for my needs and I definitely found that here! Highly recommend Matt’s office for your insurance needs!"
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mick morales

October 25, 2020

5  out of  5 rating by mick morales
"Lyndsy is awesome. Super helpful and easy to work with."
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Matthew Montoya Rush

October 22, 2020

5  out of  5 rating by Matthew Montoya Rush
"Super fast and easy transfer of my policy from out of state. They were even able to raise my coverage while also saving me money."
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Brook H

June 24, 2020

5  out of  5 rating by Brook H
"When I moved from out-of-state Matt and his team were great at explaining what to do and how to do it! The move was made easier by Matt and his team! They are super quick to get you what you need!"
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stevie phillips

January 12, 2020

5  out of  5 rating by stevie phillips
"When i first moved to flagstaff, i needed to get new insurance. My friend recommend Matt Possehl and now to this day I have been with Matt for 3 years and my experience so far has been great. Would recommend to anyone!!!"
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Kyle Quintal

November 19, 2019

5  out of  5 rating by Kyle Quintal
"Matt and his team were extremely helpful. They responded very quickly and answered all questions I had. Would definitely recommend going to Matt and his team for all your insurance needs!"
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Cj Natoli

August 17, 2019

5  out of  5 rating by Cj Natoli
"Matt and his team strived to give me the best customer service. They were very knowledgeable and answered all of my questions while setting me up with a new policy. I would highly recommend them to anyone looking to switch!"
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Domonic Natoli

July 11, 2019

5  out of  5 rating by Domonic Natoli
"By far the best experience I have ever had with a insurance company. Most companies that I have dealt with never wanted to get to know me on a personal level but the staff working here did. It made me feel like family and assured me that my family will be taken care of"
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Raymond Soto Serna

June 21, 2019

5  out of  5 rating by Raymond Soto Serna
"Great service and very helpful."
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Nathon Falls

June 17, 2019

5  out of  5 rating by Nathon Falls
"Every time I call or have a problem, Matt and Karen always go out of their way to help my situation. Would truly recommend Matt Possehl State Farm to anyone!"
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Sabrina Kelley

December 5, 2018

5  out of  5 rating by Sabrina Kelley
"Karen and Matt are amazing. I have never felt so taken care as I do with this agency. Excellent customer service and support."
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Jie Yu

June 1, 2018

5  out of  5 rating by Jie Yu
"love it,make me easy and feeling safe."
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Margit V D

March 14, 2018

5  out of  5 rating by Margit V D
"Everyone is very helpful and friendly and the office is clean and bright. The agent walked me through all my options and I am very pleased!"
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Dan Rodda

March 8, 2018

5  out of  5 rating by Dan Rodda
"I've been a State Farm customer for years. Matt and Karen are totally on the ball! You can count on them to take good care of you."
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Melissa Vinovich

February 11, 2018

5  out of  5 rating by Melissa Vinovich
"Great customer service!"
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Keen Kwan

January 10, 2018

5  out of  5 rating by Keen Kwan
"When it comes to customer service,Matt and his team delivers. Office manager Karen is best in business."
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Kara Stefani

December 6, 2017

5  out of  5 rating by Kara Stefani
"Joe was personable, efficient, and friendly- chatting with him actually put me in a great mood!! He offered information clearly and concisely to help me make an educated choice. Thank you so much for your help! You deserve ALL the stars :)"
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Weston Bracha

November 3, 2017

5  out of  5 rating by Weston Bracha
"FANTASTIC! Incredibly friendly and knowledgeable customer service, cannot say enough good things about this agent. State Farm is also an incredible agency, they actually do their best to assist you after an accident. Totally satisfied, definitely recommend."